Why Is It Important For A Website To Be Accessible To Users?

Why Is It Important For A Website To Be Accessible To Users?

In an era defined by digital interconnectivity, website accessibility has emerged as a non-negotiable aspect of online engagement. Web accessibility ensures that people with various types of disabilities can perceive, understand, navigate, and interact with the web, facilitating a truly inclusive digital environment. 

This isn't just an altruistic endeavor—it's a crucial facet of modern website design and development that affects everything from legal compliance to SEO.

The Importance of Website Accessibility

Legal Compliance and Potential Repercussions

Compliance with web accessibility standards is not just good business practice—it's a legal obligation. Laws such as the Americans with Disabilities Act (ADA) and the Web Content Accessibility Guidelines (WCAG) compel businesses to ensure their digital platforms are accessible to everyone. Ignoring these regulations can lead to damaging lawsuits, hefty fines, and a tarnished brand image.

Enhanced User Experience

The crux of web accessibility is creating a seamless, enjoyable experience for all users. Designing for accessibility implies implementing clear navigation, readable text, and user-friendly interfaces. While these adjustments cater particularly to those with disabilities, they're also appreciated by the broader user base, ultimately leading to improved engagement and customer satisfaction.

Broader Audience Reach and Market Penetration

Web accessibility broadens your website's appeal by making it usable for people with a wide range of disabilities. By catering to these often neglected demographics, you open up new avenues for customer engagement and market penetration.

Social Responsibility and Inclusion

Investing in website accessibility is a clear demonstration of corporate social responsibility. It shows a commitment to promoting digital inclusion, thereby enhancing your brand's reputation and attracting socially conscious consumers.

Accessibility and SEO: A Close-knit Relationship

Web accessibility and SEO are closely linked, with many accessibility practices also contributing to improved search engine rankings.

Accessibility Features that Boost SEO

Elements like alternative text (alt text) for images, descriptive link text, and structured content with clear headings are not only accessibility features—they're also key components of SEO. Search engines prioritize these elements, leading to improved website visibility and higher organic traffic.

Moreover, the use of schema markup, an advanced SEO technique, can enhance the accessibility of your site. Schema markup helps search engines understand your content better, providing more detailed search results to users. This serves a dual purpose: it makes your site more comprehensible to search engines and provides a more rich, contextual experience for users with assistive technologies.

Furthermore, accessible websites are typically faster and easier to navigate. These features are also favored by search engine algorithms, contributing to higher rankings. Websites that load quickly and offer intuitive navigation offer a better user experience, reducing bounce rates and encouraging users to spend more time on the site.

Finally, accessibility practices improve mobile usability. With more and more users accessing the internet via smartphones, a mobile-friendly site is crucial for both accessibility and SEO. Accessible designs are usually responsive, meaning they adapt to different screen sizes, thereby offering an optimal browsing experience for all users.

Case Studies of SEO Improvement through Accessibility

Many brands have experienced significant SEO boosts following the implementation of accessibility practices. For example, Tesco, a leading UK retailer, reported a 13% increase in online sales after revamping its website to be more accessible.

Upon deeper inspection of Tesco's initiative, the retailer's accessibility overhaul wasn't just a shift in technology—it was a holistic change in how they approached online commerce. They simplified their site’s navigation and made it more intuitive, enabling all users to find what they needed with ease. 

Moreover, they enhanced color contrasts and font sizes for improved readability and made sure that all images had alternative text descriptions. These changes didn't just aid users with disabilities; they provided a more seamless user experience for everyone, boosting engagement and conversion rates.

Another example of SEO improvement through accessibility is the National Parks Service (NPS) in the United States. Their commitment to accessibility led to a revamp of their website with a focus on accessible navigation, use of alt text, and captioning of multimedia content. This resulted in improved organic traffic, lower bounce rates, and longer site visits, contributing to increased online visibility and search rankings.

These cases illustrate how web accessibility can drive SEO success. By creating a more user-friendly and inclusive website, businesses can enhance their online presence and performance, reaping substantial benefits in an increasingly digital marketplace.

The Core Principles of Web Accessibility

Web accessibility revolves around four key principles outlined by the WCAG: perceivability, operability, understandability, and robustness.


Users must be able to perceive the information being presented. All non-text content should have a text alternative, and content should be presented in different ways without losing information or structure.


The website's interface components and navigation must be operable. All functionality should be accessible through a keyboard, and users should have enough time to read and use the content.


The information and operation of the website must be understandable. Content should be readable and predictable, and web pages should appear and operate in predictable ways.


The website should be robust enough to be interpreted reliably by various user agents, including assistive technologies. This requires that content be coded correctly, using clean, compliant HTML.

Steps to Implement Website Accessibility

Implementing website accessibility involves following best practices and continual audits to ensure compliance with accessibility standards. Best practices for achieving each of the WCAG principles include:

  • Providing text alternatives for non-text content.

  • Offering captions and other alternatives for multimedia.

  • Making content adaptable and distinguishable to users.

  • Ensuring keyboard accessibility and enough time for users to consume content.

  • Avoiding content that may cause seizures or physical reactions.

  • Designing content for readability and predictability.

  • Ensuring compatibility with current and future user agents, including assistive technologies.

The Consequences of Ignoring Accessibility

Neglecting website accessibility can have severe consequences, ranging from legal repercussions to lost business opportunities. High-profile legal actions, like those against Domino's Pizza and Harvard University, demonstrate the costs of ignoring accessibility.

In addition to the legal and financial implications, a lack of accessibility also hampers an organization's reputation. As consumers grow more conscious of the inclusivity practices of businesses, those that fail to provide accessible platforms risk alienating a significant portion of their customer base. 

This could result in a loss of customer loyalty, decreased customer engagement, and a diminished brand image. In an era where brand reputation is paramount, it's clear that the repercussions of ignoring accessdibility extend far beyond mere compliance—it strikes at the very heart of a business's credibility and sustainability.

The Role of Accessibility in Building Trust and Credibility

A commitment to web accessibility can significantly enhance your brand's credibility. An accessible website sends a powerful message about your brand's commitment to fairness, inclusivity, and user-friendliness, thereby increasing trust among your audience.

Beyond that, accessibility also reflects your business's professional integrity and its dedication to ensuring a high-quality experience for all users. It signifies that your business is thoughtful, attentive to detail, and proactive in addressing customer needs. These qualities inherently build consumer confidence and trust.

Furthermore, with the growing influence of social media and online reviews, positive word-of-mouth regarding your site's accessibility can dramatically improve your brand image. Customers appreciate businesses that consider their needs and are likely to recommend them to others. Thus, by investing in accessibility, you are effectively investing in a positive, influential, and enduring brand reputation.

Leveraging Tools and Resources for Website Accessibility

A range of tools and resources are available to help with the implementation and maintenance of web accessibility. These include automated testing tools, screen readers, browser add-ons, and accessibility-focused design and development software.

Automated testing tools can help to identify potential accessibility issues quickly and effectively. They evaluate your website against established accessibility standards like the WCAG, pinpointing areas that need improvement. Examples of such tools include WAVE, aXe, and Lighthouse.

Screen readers play a critical role in enhancing web accessibility for visually impaired users. They interpret and vocalize the textual content on the screen, providing an audio interface for users. JAWS, NVDA, and VoiceOver are some of the most widely used screen readers.

Browser add-ons also offer various accessibility functions. They can modify the presentation of web content, offering features such as text-to-speech, text enlargement, or color contrast adjustments. Some popular browser add-ons for accessibility include ChromeVox for Google Chrome and Adblock Plus, which can declutter webpages for a more accessible browsing experience.

Finally, accessibility-focused design and development software can assist in creating accessible web platforms from the ground up. These tools can guide the design process, ensuring that accessibility is not an afterthought, but an integral part of the development process. Softwares like Adobe XD and Microsoft's Inclusive Design toolkit are valuable resources in this regard.

By effectively leveraging these tools and resources, businesses can streamline their accessibility implementation process and foster a more inclusive digital space.


1. What is website accessibility?

Website accessibility is making websites usable for as many people as possible, including those with disabilities.

2. Why is website accessibility important?

Website accessibility is crucial for legal compliance, user experience, audience reach, SEO, and brand reputation.

3. How does website accessibility enhance SEO?

Many features that improve accessibility also boost SEO, such as alt text for images, descriptive link text, and structured content.

4. What are the WCAG principles of web accessibility?

The WCAG principles of web accessibility are perceivability, operability, understandability, and robustness.

5. What can happen if a website isn't accessible?

If a website isn't accessible, it can lead to legal action, missed business opportunities, and damage to the brand's reputation.


Website accessibility is no longer optional—it's a critical aspect of digital business operations. By investing in accessibility, organizations can enjoy the benefits of legal compliance, improved user experience, broader audience reach, better SEO, and enhanced brand credibility.

Learn more about the role of web design and its impact on content marketing from our blogs at Bliss Drive.

Richard Fong is a highly experienced and successful internet marketer, known for founding Bliss Drive. With over 20 years of online experience, he has earned a prestigious black belt in internet marketing. Richard leads a dedicated team of professionals and prioritizes personalized service, delivering on his promises and providing efficient and affordable solutions to his clients.
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