10 B2B Website Best Practices for Maximizing Sales and Leads

BB2B

When a visitor first lands at your website, what do they do? Which pages do they view and interact with? Where do these pages lead them? How many clicks will it take for them to reach your first sales-optimized landing page?

If you can’t answer the above questions, your website is likely in need of either a redesign or some serious optimization. Many B2B companies ignore the essential principles of web design, assuming that content alone is the best marketing tool.

The reality, however, is that following best practices for web design and usability will not just make your website easier for visitors to navigate; it will also make it significantly more profitable.

In this blog post, we’ll share 10 design, usability and conversion best practices for your B2B website. Think of this as a checklist – after you read each best practice, review your website and see if it needs to be optimized.

Ensure every page has a clear goal

Every page on your website should have a clear goal. This goal could be to inform the visitor about a product, provide them with contact information or generate a conversion. Check that all of your pages have a clear, easily identifiable goal.

Don’t over-optimize for search

It can be tempting to optimize your website for SEO by using keywords heavily in your content. While some degree of focus on SEO is certainly a good thing, it’s not good web etiquette to overdo keyword optimization if it affects readability.

Link info pages to landing pages

Not all pages on your website will be focused on sales. However, all pages that are informational should link to sales-driven pages. Make sure there’s a call to action linking every informational page on your website to a sales-focused landing page.

Keep contact information visible

Not all of your customers will want to place orders using your website. Having an email address or support phone number that’s easily visible will allow customers who want to learn more about your product to get in touch.

Avoid overly ‘busy’ design

Many B2B websites, particularly those designed several years ago, have designs that are overly busy and difficult to navigate. Your website’s design should be simple and clean without distracting on-page elements that could confuse users.

Include logos and testimonials

Logos and testimonials are both fantastic tools for improving conversions. If you’re interested in increasing your conversion rate and earning more money from every visitor to your website, consider including persuasive testimonials.

Limit fields on lead capture forms

Every lead capture form on your website – from email opt-in forms to sales forms – should only be as complex as it needs to be. Avoid including unnecessary fields that complicate the buying process, unless the data is absolutely essential,

Make calls to action obvious

All of your calls to action – from buying buttons to links to phone numbers – should be immediately identifiable and obvious to visitors. Consider using a contrast color to make your call to action stand out and attract the attention of users.

Use a fully responsible design

Even in the B2B sector, a huge amount of traffic is mobile. Optimizing your website for mobile opens you up to a massive audience that’s very unlikely to buy or send a sales-related email from a desktop-only website.

Always use analytics software

If you’re not tracking your conversion funnel, you’re never going to be able to make informed tweaks to your online marketing process. Make sure your website has an analytics platform linked and carefully monitor the data your website gathers.

How many of the 10 best practices does your website follow?

Not every website is perfectly optimized and up to date, and violating one or two of the best practices listed above is understandable. However, if your website follows very few of the above best practices, it could be a good time for a redesign.

Why You Shouldn’t Focus Solely on Traffic, and Start Focusing on ROI

One of the biggest mistakes that many business owners make is assuming that more visitors will always translate into more income. It’s a classic error that is easy to spot – after all, not everyone that walks into a department store is going to make a purchase.

The same logic – that not all visitors will turn into customers – is present on the web. We constantly see SEOs and online marketers making the same mistake as many retail business owners by assuming that more visitors to their website will always bring in more income.

The reality, of course, is that a lot of visitors aren’t worth all that much as would-be customers. Just like certain locations attract window shoppers in the world of offline business, certain search keywords attract online window shoppers, giving you far less bang for your SEO buck than many business owners anticipate.

At a certain point in your SEO campaign, you’ll want to transition from focusing on traffic to focusing on on-site conversion optimization. Instead of trying to get more visitors, you want to focus on generating the maximum possible ROI from the visitors that you already have.

Think about it this way: if your average customers spends twice as much as they used to, you’ll only need half as many customers to achieve the same income. It’s a truth of online marketing that many people mistakenly pass over, blinded by a desire for more traffic and a lack of interest in optimizing their websites.

If you’re struggling to find new profitable SEO keywords to target, try using one (or all) of the following on-site optimization strategies to improve your revenue without having to engage in additional SEO efforts:

  • Convert your informational content pages (for example, “About Us”) into pages that are both informational and designed to sell. A great way to get more leads from your visitors is to add a simple call-to-action order form to your informational pages, allowing visitors to contact you after they’ve read your website’s information.
  • Split test different website designs. Did you know that ugly websites often convert more visitors into customers than their stylish counterparts? One of the best ways to improve your average revenue per user is to split test several website designs and use the top-performing option. A great free tool for improving your website’s average conversion rate is Visual Website Optimizer.
  • Focus on capturing more traffic from your current search impressions. As Adwords advertisers can tell you, your website’s title has a huge effect on the amount of visitors that click through from Google’s search page. Often, a single tweak to your title – adding an action word such as ‘now’ or ‘free,’ for example – will help you score a higher percentage of searchers.

At the end of the day, successful SEO is about far more than just getting as much traffic as possible. It’s what you do with the traffic that matters. Apply these three simple on-site optimization strategies and you’ll earn more income without ever investing in further Search Engine Optimization efforts.